Shipping & returns

Shipping

We usually ship our products on the day we receive payment.

Every shipment can be tracked on the carrier's website.

All shipments are dispatched from European distribution centres.

We love to help

Your satisfaction with the transaction matters to us.

If you have a question about a product, we're happy to help.

Return policy

SUNEN Sp. z o.o. focuses on customer satisfaction, so if you change your mind, items can be returned to us at any time within 14 days of receiving the item. An easy return is guaranteed! Once we receive your returned item, you'll get a full refund of the purchase price.

To help us process your refund as quickly as possible, please follow these steps:

1. Ideally, let us know about the return via info@sunen.com or the form on the site where you made your purchase. Notifying us is not mandatory — we'll accept the return without it — but it gives us the information we need right away, so your refund takes less time.
2. Please arrange the return shipment to:
   SUNEN Sp. z o.o.
   ul. Wrocławska 114
   81-530 Gdynia
   Poland
   
   You can send the parcel with any carrier of your choice. The direct cost of returning the product is borne by you — we don't issue return labels.
   
   Please clearly state your name and order number inside the package (avoid writing notes directly on the packaging, as this note could easily get damaged).
3. Returned items must be in good condition — you may inspect the item, but if the item we receive is mechanically damaged, we may deduct a service fee from the refund. The refund will be applied to the original payment method, as soon as possible after we receive the returned items — usually within 2 business days.

Exchanges are free of charge. If you want to exchange a product for another size, variant or a different product from our range, send it back to us and put a note in the parcel with your delivery address and what you'd like in return. For a size or variant exchange, send back the product alone, without accessories (charger, batteries, case) and without the box; for an exchange for a different product, send back the complete set. We'll ship the new product to you with no shipping charges. If the prices of the exchanged products differ, we'll refund the difference or ask you to pay only the difference.

If the item is damaged, you can return it at any time. Let us know via the form on the site where you made your purchase. We may ask you to send photos of the defective parts so we can resolve the issue as quickly as possible.